Get Support

File an Error Report


Welcome to our support. Here you can report an error on a charging station. Either by using the form here or by calling us. When we get an error report, we will find out as much as possible about the charging station, what is wrong, location, etc. Then we register the case and assign it to a technician

Support weekdays at 08am-16pm
Technicians answer questions and initiate troubleshooting.
Phone: + 46 (0) 10 - 498 48 50

Support after opening hours:
Use the form here to file an error report. Our service coordinator then handles the matter within the agreed response time *.

* Response time:
If you have a support agreement with EV Charge Partner, our response time is regulated by the agreement. Otherwise, our service coordinator will get back to you with more information about your case.

Support agreement

We strive to offer all our customers support agreements that regulate preventive operational safety and restoration of operation when something has gone wrong. By agreeing on the guaranteed setup times and by signing a contract for each individual charging station, we can provide you with the best support. Contact us if you want to know more or get a contract proposal that suits your needs.